FAQ

Frequently Asked Questions

Where Do I Begin?

Start by submitting your address and a picture of your home so one of our professional estimators can measure the property and have an idea of where you’d like to have your lighting and décor products installed. We also offer computer aided design; this Christmas light service program allows us to create a rendition of your home and then show you how our design would look when placed on your residence. The cost for this additional service is $59.00. If you choose to use our Christmas Light Installation services, we will subtract the $59.00 fee from the overall package price. If you know exactly what you want regarding your Christmas Light Package, we will discuss all of the options and go from there. However, if you need some ideas and direction (like most folks do), our lighting and decor professionals will give you several ideas and suggestions on what will make your property look great for the holidays. Once you decide to move forward with our Christmas Light Installation Service we will provide you with the following:

 

  • A Complete Estimate and Contract of Service
  • All Lights and Electrical Accessories to Complete Your Holiday Lighting Display
  • Service of Your Lights throughout the Season
  • Removal of All Lights
  • Storage Boxes for All of Your Lights and Decor Items
What if I have my own lights?

Arizona Christmas Lights does not install personal lighting products. It is fundamental for us to be able to guarantee our Christmas Light Service, Products and style of Christmas Light Installation techniques. We do not carry every brand or style lighting product to each Christmas Light Service Project and cannot match each client’s existing lighting products or decorations.
Our Christmas Light Service is very affordable and we stay on budget!

What is the payment policy?
Once a Christmas Light Service is agreed upon, a deposit of 50% will be required to reserve a project start date on our installation calendar. Your deposit should be executed as follows; 50% check or credit card (Master Card, Visa) are the acceptable forms of payment. Checks must be payable to The Christmas Company, along with the quotation number and start date needs to be written in the memo. All Christmas Light Installation projects are subject to a 15% cancellation fee depending on when you cancel the project and the amount of product, programming or shop time we’ve already committed to. We try our very best to provide you with an accurate scope of work and quotation, but sometimes additional lighting, electrical and mounting hardware products are needed to complete the project. With that said, customers will be invoiced for the remaining balance, and for any additional products that may have been needed during installation, immediately following installation, once the final light count and material costs have been totaled. Customers will be notified of any additional products needed to complete the Christmas Light Installation.